Return Policy
At BVBOX®, we are dedicated to your satisfaction and strive to offer competitive prices every day. Our return policy is designed with this commitment in mind to ensure a straightforward experience for our customers.
Refunds: We offer refunds within 60 days of purchase, issued to the original payment method. Cash refunds require the original purchase receipt. Returns without a receipt or packing slip will receive merchandise credit.
Warranty Exclusions: Our warranties do not cover natural product degradation, wear and tear, misuse, or accidental damage.
Returns Processing: For assistance with after-sales issues, please contact us directly. We'll determine if a return is necessary and provide the appropriate return address. Exchanges and refunds are typically processed within 3-6 business days upon receiving the returned item.
Returnable Items:
- Faulty, damaged, or incorrect items.
- Returns will not be accepted for items damaged due to intentional or deliberate actions by the customer.
Warranty Claim Process: To initiate a warranty claim:
- Describe the issue with your order number and product code.
- Outline the steps you've taken to resolve the issue.
- Provide the item code from the packaging.
- Attach clear photos or videos showing the defect.
Additional Notes:
- Customers are responsible for covering the shipping costs associated with returning items.
- Contact us before returning items; unauthorized returns are not accepted.
If you encounter any issues with your BVBOX® purchase, please contact us promptly for assistance.
