Frequently Asked Questions
Where is BVBOX® located? C/O 381 S Brea Canyon Road,
Walnut, CA 91789, USA
What size shoes fit in your sneaker crate/shoe box?
- LED type: under EU size 46 / under EU size 50.
- Positive open type: EU size under 47.5.
- Side open type: under EU size 46 / under EU size 52.
What if my order arrives damaged? If your order arrives damaged, please take a picture of the damaged package as evidence and contact us immediately.
How can I initiate a return? To start a return, please email us at thisfindsp@gmail.com. We will provide you with the necessary instructions.
Payments & Shipping
How long will it take to receive my order? The delivery time depends on your shipping address:
- Sea freight: 7-30 days
- Air freight: 7-15 days
Does BVBOX® support international shipping? Yes, we do. Please contact us on Instagram or via email before initiating shipping outside of the U.S.
Can I change the shipment address of my order? Yes, you can. Please inform us at least one day in advance via Instagram or email.
Returns & Exchanges
Refunds Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, you will be automatically refunded through your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges The quickest way to receive the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Thank you for choosing BVBOX®. If you have any further questions or concerns, please don't hesitate to reach out to us.
BVBOX® Shoe Box FAQ
What materials are BVBOX® shoe boxes made of?
BVBOX® shoe boxes are crafted from high-quality, durable materials to ensure longevity and protection for your shoes. Our boxes are typically made from sturdy corrugated cardboard or other eco-friendly materials.
Are BVBOX® shoe boxes stackable?
Yes, most of our shoe boxes are designed to be stackable, allowing you to maximize storage space in your closet or storage area. Stackability may vary depending on the specific design and size of the shoe box.
Can I customize my BVBOX® shoe boxes?
At BVBOX®, we understand that everyone's storage needs are different. While we offer a variety of standard shoe box sizes and designs, we do not currently offer customizations. However, our range of options should accommodate most shoe types and sizes.
Do BVBOX® shoe boxes come pre-assembled?
Yes, BVBOX® shoe boxes typically come pre-assembled for your convenience. Simply unfold and assemble them according to the provided instructions, and they'll be ready to use in no time.
What is the return policy for BVBOX® shoe boxes?
We want you to be completely satisfied with your BVBOX® purchase. If for any reason you're not happy with your shoe boxes, please refer to our return policy for instructions on how to initiate a return or exchange.
Are BVBOX® shoe boxes recyclable?
Yes, BVBOX® shoe boxes are made from recyclable materials, making them an environmentally friendly choice for storage. Once you're finished using your shoe boxes, simply recycle them according to your local recycling guidelines.
How should I clean my BVBOX® shoe boxes?
To clean your BVBOX® shoe boxes, simply wipe them down with a damp cloth or mild cleaning solution. Avoid using harsh chemicals or abrasive cleaners, as these may damage the material or finish of the shoe boxes.
Do BVBOX® shoe boxes come with a warranty?
BVBOX® stands behind the quality of our products. While our shoe boxes do not typically come with a specific warranty, please contact us if you encounter any issues with your purchase, and we'll do our best to assist you.
If you have any further questions or inquiries regarding BVBOX® shoe boxes, please don't hesitate to contact us. We're here to help!
